Contact Us
Got a question about a review, spotted something that needs updating, or want to flag a casino we haven't covered yet? This page explains how to reach the USA Casino team and what to include so we can help quickly.
What we can help with
USA Casino is an independent research and comparison site covering online casinos available to players in the United States. We're not a casino ourselves, and we don't process deposits, withdrawals or account issues. That means the fastest way to resolve most queries depends on what the query actually is.
- Site content questions — corrections, updates to bonus terms, or requests to review a casino not currently listed
- General feedback — thoughts on how we rank or present operators like Raging Bull, Uptown Aces or Ignition
- Partnership or press enquiries — for anyone representing a licensed US-facing operator
- Accessibility or technical issues — problems using the site itself, such as broken links or display issues
What we can't help with directly
Because we don't operate any of the casinos featured on this site, we're not able to action the following. These need to go to the operator or, where relevant, a support body:
- Account logins, password resets or verification (KYC) delays — contact the casino's own support team, usually via live chat or email listed on their site
- Deposits, withdrawals or bonus crediting on a specific casino account
- Disputes over a specific bet, spin or wagering requirement calculation
- Requests to self-exclude from a particular operator — this is handled by the casino directly, or through a wider self-exclusion programme
If you're dealing with any of the above, check the operator's own contact page first — most licensed US casinos publish support hours and live chat details prominently once you're logged in.
Before you reach out about a specific casino
A few checks tend to resolve common issues faster than waiting on a reply:
- Confirm the casino is properly licensed for your state before raising a concern about legitimacy
- Re-read the bonus terms attached to any offer you claimed — wagering requirements, game restrictions and expiry dates are usually the source of confusion, not an error
- Check the casino's own FAQ or help centre, since account-specific issues sit outside what a comparison site can access
- Have your account email and approximate date of the issue ready if you do contact an operator's support team
How our ratings and reviews get updated
We periodically review the casinos listed here, including sites such as Slots of Vegas, Card Crush and BetUS, against the same set of factors each time: licensing status, bonus terms, banking options, game range and support responsiveness. Commission arrangements with any operator never influence where a site sits in our rankings. If you believe something on the page — a bonus figure, a term, or a licensing detail — is out of date, that's exactly the kind of message we want to hear about.
For background on how we assess operators more broadly, our About Us page covers the process in more detail.
If gambling has stopped feeling like entertainment
This contact page isn't a support service, and we're not able to offer personal advice on gambling behaviour. If you're concerned about your own play or someone else's, our Responsible Gambling page lists tools such as deposit limits, time-outs and self-exclusion, along with where to find independent support services in the US. Reaching out to a national helpline or your state's problem gambling resources is a better first step than contacting us for this kind of concern.
Reviewing our terms
Questions about how we use the site, our disclosures, or the terms under which content is published are answered in our Terms and Conditions. Reading through that page first may save you a round trip if your query is about how the site itself operates rather than about a specific casino.
What to include in your message
To help us respond usefully, try to include:
- The specific page or casino your message relates to, if applicable
- A clear description of what's wrong, missing, or what you'd like to know
- Screenshots or dates, where relevant — particularly useful for reporting outdated bonus terms or broken links
General enquiries, corrections and feedback are welcome. We read everything that comes in, even if not every message gets an individual reply.